Malva.RE Customer FAQ

Welcome to the Malva.RE Customer FAQ! This document provides answers to common questions that our customers might have about Malva.RE, its features, and its usage. If you need further assistance, please don’t hesitate to contact our support team.

Table of Contents

1. Getting Started with Malva.RE
2. Features and Functionality
3. Performance and Scalability
4. Security and Privacy
5. Pricing and Billing
6. Support and Resources

1. Getting Started with Malva.RE

1.1. How do I sign up for Malva.RE?

To sign up for Malva.RE, visit our website and click on the “Sign Up” button. Follow the registration process by providing your name, email address, and creating a password. Once you’ve completed the registration, you’ll receive a confirmation email. Click on the link in the email to verify your account and start using Malva.RE.

1.2. What are the system requirements for Malva.RE?

As a SaaS solution, Malva.RE does not have any specific system requirements for end-users. All you need is a modern web browser and a stable internet connection to access the platform. For on-premise installations, please refer to our documentation for detailed system requirements and setup instructions.

1.3. Do I need any special software or hardware to use Malva.RE?

No, Malva.RE is a cloud-based solution, and all analysis takes place on our servers. You only need a modern web browser and an internet connection to access and use the platform.

2. Features and Functionality

2.1. What is Malva.RE’s main functionality?

Malva.RE is a static malware analysis platform that specializes in the hierarchical structural analysis of various file formats, such as Office documents, PDFs, and executable files. It uses advanced static analysis techniques to provide insights into the behavior and characteristics of potentially malicious files.

2.2. What types of files can Malva.RE analyze?

2.3. How does Malva.RE handle malware analysis?

Malva.RE uses advanced static analysis techniques to examine the internal structure and contents of files without executing them. This approach enables Malva.RE to detect and analyze potentially malicious code or behavior within files, even when they are obfuscated or encrypted.

2.4. Can Malva.RE analyze encrypted or obfuscated files?

Yes, Malva.RE is designed to handle files that employ various obfuscation and encryption techniques. Its static analysis approach allows it to detect hidden or encrypted code within files, providing valuable insights into their behavior and potential malicious intent.

2.5. What is the output format of Malva.RE’s analysis?

Malva.RE provides analysis results in an easy-to-understand, structured format. The output includes information about the file’s structure, detected code or data sections, potential malicious behavior, and other relevant details.

3. Performance and Scalability

3.1. How does Malva.RE handle large files or high volumes of files?

Malva.RE is designed to handle large files and high volumes of files efficiently. Our cloud-based infrastructure scales dynamically to accommodate the analysis needs of our users. For on-premise installations, Malva.RE can be configured to leverage your organization’s hardware resources to ensure optimal performance.

3.2. Can Malva.RE be scaled to handle increased demand?

Yes, Malva.RE is built on a scalable architecture that can handle increased demand as needed. In the SaaS version, our infrastructure dynamically scales to accommodate the needs of our users. For on-premise installations, you can scale Malva.RE by adding more hardware resources or by deploying additional instances.

4. Security and Privacy

4.1. How does Malva.RE ensure the security of my data?

Malva.RE takes the security of your data very seriously. We employ industry-standard security practices and technologies to safeguard your data, including encryption at rest and in transit. Additionally, our infrastructure undergoes regular security assessments to ensure its ongoing security and compliance with industry standards.

4.2. Where is my data stored, and can I control its location?

For the SaaS version of Malva.RE, your data is stored in our secure cloud infrastructure. If you have specific data location requirements or want to store your data on-premise, you can opt for the on-premise version of Malva.RE, which allows you to control the location and storage of your data.

4.3. Does Malva.RE comply with GDPR and other data protection regulations?

Yes, Malva.RE is designed to comply with GDPR and other data protection regulations. We are committed to protecting the privacy and security of your data and ensuring that our services meet the requirements of applicable laws and regulations.

5. Pricing and Billing

5.1. What are the pricing options for Malva.RE?

Malva.RE offers various pricing options to accommodate the needs of different users, including SaaS subscriptions and on-premise licenses. Please visit our website or contact our sales team for more information on pricing and available plans.

5.2. How am I billed for Malva.RE?

For the SaaS version of Malva.RE, you will be billed on a recurring basis, depending on the subscription plan you choose. For on-premise installations, you will be billed for the initial license fee and any additional support or maintenance services you may require.

6. Support and Resources

6.1. What kind of support is available for Malva.RE users?

Malva.RE provides various support options, including documentation, email support, and live chat support for our customers. Depending on your subscription plan or on-premise license, you may also have access to priority support and dedicated account management.

6.2. Where can I find documentation and resources for Malva.RE?

You can find documentation and resources for Malva.RE on our website, including user guides, API documentation, and knowledge base articles. Additionally, our support team is always available to assist you with any questions or concerns you may have.

6.3. How do I report a bug or request a new feature?

If you encounter any issues with Malva.RE or have a feature request, please contact our support team through email or live chat. We appreciate your feedback and strive to continually improve our product to better serve our customers.